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EduVideo.org
Admin Console Stopped Working (2.0)
Fri, 07/30/2010 - 09:01
Hi Folks,
Everything was pretty much ok and I was seeing what Kaltura could do then after a week the admin part has a stopped working. I get the Admin Console login box, enter details, sumbit and i get directed to:
http://HOST/admin_console/index.php/user/login
With a blank page. Scouring round the logs the request doesn't seem to even hit the apache access or error logs and using firebug there is not a http response either.
Anyone any idea what might have got wrong?
K
Sun, 08/08/2010 - 15:42
#2
Hi,
Can you guys share a public link and / or more details on your deployment system?
Tue, 08/17/2010 - 10:18
#3
The same thing has happened to me. On Friday I was able to log into the admin console, but today (Tuesday) I just get a blank page. Absolutely nothing has happened to the server in that time, there are no other users and no uploads occurred.
We're running Red Hat Enterprise Linux 5 (64 bit), LAMPP 1.7.1, Kaltura CE 2.0.2 and have followed all the setup steps in Setting Prerequisites on CentOS 5.5 w/XAMPP. All was well (aside from the SMTP problem that I have posted about here http://www.kaltura.org/smtp-server).
The public URL is
http://sendivoge.brighton.ac.uk
which you may or may not be able to see depending on our current firewall rules. Going there presents you with the normal "Welcome to Kaltura Video Platform - Community Edition v2.0.2" page, but the console links (after it asks you to log in) just go to a blank page.
Cameron,
xxx.
Thu, 08/26/2010 - 14:04
#4
Any thoughts on this? This is now my second complete install of the system. It works fine for a while and then I just get black pages after logging into the administration console. Restarting services or indeed the server makes no difference.
Cameron,
xxx.
Thu, 08/26/2010 - 14:45
#5
try deleting all your browser cookies for that host, that was what helped me in that case.
Thu, 08/26/2010 - 15:30
#6
A sound idea, unfortunately even using a browser from a machine that has never logged onto that server before I get the same problem (with cookies cleared just to be sure).
Cameron,
xxx.
Sat, 09/04/2010 - 16:46
#7
I have the same problem - login user = blank page
Tue, 09/14/2010 - 11:01
#8
For some reason the logrotate script was not touching
kaltura_api_v3.log
and it was growing until it hit the 2GB limit and then the Kaltura Administration Console and KMC both stopped working. Then for some reason it started and
kaltura_api_v3.log-yyyymmdd.gz
started appearing. The only thing I did to the install was fix a problem I was having with the logrotate script not being able to see
/var/log/hobbit
which I corrected by making a symbolic link from
/var/log/xymon
Don't see why it would help, unless the logrotate was bombing out, but now I have rotated kaltura_api_v3.log files and the consoles stay working.
Cameron,
xxx.
Thu, 09/16/2010 - 12:09
#9
We had some issues but fixed them. Our issue must have stemmed from 1 of 2 things...Either our partner settings were incorrect>>they can be edited in the admin console, should be set to unlimited. The other thing is we had a server cluster go down. And although our other servers recovered with us only having to repair a SQL DB on our moodle server, our kaltura server would not let us log in to the KMC.
Luckily we had a snapshot of the Kaltura server so we just restored it. I would advise anyone out there using the CE to backup their server once they have the functionality (because this is always a best practice!)
Wed, 09/15/2010 - 17:29
#10
Guys, please try the fix on http://www.kaltura.org/setting-error-reporting-estrict-may-cause-apiv3-c...
please update on your status, if it helped or not.
Thx
I am in the same position, except I never had a working Admin Console.