Blank page after login

Mon, 09/06/2010 - 09:18 — Workflowers
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Project:Kaltura Community Edition (CE) - Self Hosted Online Video Platform
Version:api_v3
Component:Documentation
Category:support request
Priority:critical
Assigned:Kalturian
Status:active
Total votes:71
Description

After a fresh install with :
Ubuntu 10.04 or Cent OS 5.5
Xampp 1.7.1 patched as installation guide

Login action is giving a blank page.
Logs are reporting an Invalid_KS error in api_V3.

The installation produced no warning.
The Start page and admin_console login page are loading correctly.

Comments

#1

Mon, 09/06/2010 - 13:20 — alca_1

I have same problem. I really doubt if this community edition ever worked to anybody... :/

#2

Wed, 09/15/2010 - 14:29 — Razaltan

I have the same problem. It worked for a little while and then wouldn't log me in and only go to a blank screen. It would also not send me an email to reset the password. It may have something to do with the xymon/hobbit system? I have also had problems with that on the install using centOS.

#3

Wed, 09/15/2010 - 15:04 — p.paul

Exact same problem here, tried Ubuntu 9.10 and 10.04, exactly according to the installation instructions. Blank page after login.

#4

Wed, 09/15/2010 - 17:27 — Kalturian
Status:active» active (needs more info)

Please attach your log files and some more details info on your system specs, are you using special server management?
Please see if the following fixed your issue too --
http://www.kaltura.org/setting-error-reporting-estrict-may-cause-apiv3-c...

Are you getting any errors in the apache log files?

#5

Wed, 09/15/2010 - 22:47 — p.paul

Please find attached all my logs. As you can see, the Apache error log is empty.

System specs:

Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
8GB RAM
750 GB HD

Tried with Ubuntu 9.10 and Ubuntu 10.04. In both cases, followed the instructions from Kaltura's manual. Configserver Firewall installed.

Let me know if you need any other info.

AttachmentSize
kaltura_apache_errors.log_.txt0 bytes
kaltura_api_v3.log_.txt15.27 KB
admin_console.log_.txt6.4 KB
kaltura_apache_access.log_.txt19.62 KB

#6

Wed, 09/15/2010 - 23:49 — p.paul
Status:active (needs more info)» active

#7

Thu, 09/16/2010 - 16:10 — Workflowers

Please find here my logs.
I'm running a cent OS 5.5 on a hosted by a VirtualBox 3.2.8.

AttachmentSize
kaltura_api_v3.txt219.37 KB
admin_console.txt1.25 KB

#8

Thu, 09/16/2010 - 19:19 — rtcwp07

my guess is its probably the configserver firewall thats giving you troubles

#9

Fri, 09/17/2010 - 08:12 — Workflowers

I had not thought to that but I just checked my firewall config and it's disabled on this machine.

#10

Fri, 09/17/2010 - 13:10 — p.paul

I have tried the system with the firewall disabled but there is no change: the blank screen still shows up.

Are there any specific ports that need to be open? Is there a specific firewall configuration needed?

#11

Wed, 09/22/2010 - 18:51 — TROndrey

Is there anything we can do to speed up the resolution of this issue? Its clearly pretty serious, if more information is needed from us than we should hear something about it.

#12

Sat, 09/25/2010 - 21:47 — Kalturian

what is the PHP version you're running?
Did you try the PHP 5.3 patch (http://www.kaltura.org/kaltura-ce-2x-not-compatible-php-53)?

#13

Mon, 09/27/2010 - 13:47 — p.paul

We are running PHP 5.2.9 from the Kaltura-modified XAMPP server.

Would other errors not be more logical when using PHP 5.3? As mentioned Kaltura installs fine and the start page appears just fine. It is the login page that AFTER hitting ENTER goes blank...

#14

Fri, 10/01/2010 - 06:57 — p.paul

Thanks to jeand (http://www.kaltura.org/blank-page-after-login-and-invalid-ks#comment-451...) we were able to get things running by leaving the MySQL root password blank (?!). Odd but true. Hopefully this both helps others, and makes it easier to write a bug fix.

#15

Fri, 10/01/2010 - 07:17 — amitfts

I have the same problem .
Has any body resolved it?
Thanks .......

#16

Fri, 10/01/2010 - 15:43 — TROndrey

I've reinstalled XAMPP and Kaltura completely but just leaving the root password blank didn't work. I checked MySQL and it does show a blank password

SELECT User, Host, Password FROM mysql.user;
+--------------+-----------+-------------------------------------------+
| User | Host | Password |
+--------------+-----------+-------------------------------------------+
| root | localhost | |
| root | linux | |
| | localhost | |
| | linux | |
| pma | localhost | |
| etl | localhost | *F67D6F829683A9471E1A193BCA97ADC944FEB0C9 |
| etl | % | *F67D6F829683A9471E1A193BCA97ADC944FEB0C9 |
| kaltura_read | localhost | *18329B22AE77CC05C7EF8A9D41A6782F88C1FDA0 |
+--------------+-----------+-------------------------------------------+

Thoughts?

FYI: I changed the lammp/mysql port to 3307 (I'm gonna have another app running on here using the default mysql)

#17

Fri, 10/01/2010 - 18:31 — jeand

Try with the default port. Kaltura doesn't seem to play nice with "non default" installs.

#18

Fri, 10/01/2010 - 19:00 — TROndrey

Default port/blank root password did work except I only got it to work on a completely fresh server. This version IS very scary!!!

#19

Thu, 10/21/2010 - 00:50 — Kalturian
Component:User interface» Documentation
Category:bug report» support request
Assigned to:Anonymous» Kalturian

Please see - http://www.kaltura.org/blank-page-after-login-and-invalid-ks#comment-467...
And report back on the thread.

#20

Fri, 10/22/2010 - 14:58 — p.paul

Thanks to the observation by jardar, this issue was resolved for us by using a MySQL password that does NOT contain parenthesis. Using just alphanumeric characters solved the problem.