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blank page trying to login to admin_console
Wed, 08/25/2010 - 20:47
Hi,
I installed KalturaCE 2.0 and when I try to login to admin_console, all I get is a blank page. The installation process went fine, no errors. I don't have any errors in kaltura logs but I get this one in the apache logs : File does not exist: /usr/local/apache/htdocs/api_v3 so I guess it is a apache configuration problem but I can't figure this out. Any help would be appreciated.
Thanks.
Tue, 08/31/2010 - 12:05
#2
We have exactly the same problem. This same error comes up in the logs, and the page is blank. Installing Kaltura is our primary goal, and we have a server available for this. I have consequently re-installed Kaltura 4 times, exactly according to the steps indicated in the tutorial. But this error keeps showing up. I have seen that this path is simply incorrect, and if there is some way to correct it, things might work. But I could not find the place where to change this.
Is there anybody who knows how to fix this?
Wed, 09/01/2010 - 02:21
#3
Just an update. I just re-installed Ubuntu, XAMPP, and Kaltura. Did everything according to the tutorial. Same problem!! This is really weird. Is there a bug in Kaltura?
Wed, 09/01/2010 - 04:45
#4
Not very original but....same thing on Ubuntu 10.4...
Wed, 09/01/2010 - 15:25
#5
what version of php are you using?
ubuntu 10.04 ships with php 5.3 which doesn't work with kaltura
either try xampp or downgrade your php, you can find instructions here http://2bits.com/drupal-planet/various-ways-running-php-52-ubuntu-1004-l... on how to do this.
Approach 3 worked for me
Wed, 09/01/2010 - 15:52
#6
We installed the Kaltura-tweaked XAMPP server, using PHP 5.2.9. So this should not be an issue...
Wed, 09/01/2010 - 20:42
#7
I have PHP 5.2.9. too.
I found an error in log/admin_console.log, maybe it is related : Error message [404] 404 Not Found for mywebsite.com/api_v3/index.php?service=systemuser&action=verifyPassword.
It seems to be the & amp; that cause the problem.
When I browse mywebsite.com/api_v3/index.php?service=systemuser& amp;action=verifyPassword I get ACTION_NOT_SPECIFIED.
And when I browse mywebsite.com/api_v3/index.php?service=systemuser&action=verifyPassword I get MISSING_MANDATORY_PARAMETER (which is normal since I don't give the parameter).
I can't find the place in code that transform the & in &. Or can it be my apache configuration that don't read & ?
Thu, 09/02/2010 - 03:05
#8
Also an update from my side. Kaltura broke further down! Now when opening the KMC section (which previously showed me the login screen just fine), this error appears:
symfony PHP Framework
page not found
Oops! An Error Occurred
The server returned a "500 Internal Server Error".
page not found
Oops! An Error Occurred
The server returned a "500 Internal Server Error".
And while I could previously open the console page fine (it crashed when trying to log in), it now returns a white screen right away. Not much to see in the logs, except for:
[Wed Sep 01 11:26:07 2010] [error] [client 127.0.0.1] File does not exist: /opt/lampp/htdocs/api_v3
From the admin_console log comes:
2010-08-31 21:20:17 [1336344188] [Kaltura_ClientLoggingProxy->log] DEBUG: result (serialized): a:2:{s:4:"code";s:22:"INTERNAL_SERVERL_ERROR";s:7:"message";s:29:"Internal server error occured";}
2010-08-31 21:20:17 [1336344188] [Kaltura_ClientLoggingProxy->log] DEBUG: result (object dump): Array
(
[code] => INTERNAL_SERVERL_ERROR
[message] => Internal server error occured
)
2010-08-31 21:20:17 [1336344188] [Kaltura_ClientLoggingProxy->log] DEBUG: result (object dump): Array
(
[code] => INTERNAL_SERVERL_ERROR
[message] => Internal server error occured
)
Perhaps anybody has a clue...?
Also, is there a way to download a previous Kaltura version (say 2.0)?
Mon, 03/07/2011 - 01:31
#9
Maybe this canhelp you,
I got the same "Internal Server Error" using Kaltura 3.
I found that the sphinx is not running. Just restart the sphinx and for me all gone back!!!
The script to start stoup status sphinx is under /opt/kaltura/app/scripts
You can copy to the /etc/init.d and add to autostart anytime you reboot your server...
Hope to help you.
Bye
Sat, 09/04/2010 - 16:45
#10
I have the same problem - login user = blank page
Tue, 09/07/2010 - 15:38
#11
had this problem when my server got full, try expanding your space or deleting some stuff + rebooting
Wed, 09/08/2010 - 04:46
#12
Tried everything again on a totally new unbutu 10.4....and that works.
Wed, 09/08/2010 - 13:15
#13
Did you change anything else? Did you deviate from the online instructions in some way?
We have reinstalled Ubuntu 10.04 and installed Kaltura according to the exact instructions before, and we run into the blank page even after this fresh install. I will now try it again to see what happens, but please let us know if you applied some other changes in order to apply the same ones. Also, are you using 32 or 64 bit Ubuntu?
Thanks in advance!
PS: moderators, can you remove messages 10-13?
Wed, 09/08/2010 - 21:04
#14
I can now reach the admin consol but not the KMC one. The login box does not appear.
But I have passed the blank page and sorry no I have just follow again the instructions but on a new install of Ubuntu just to be sure that I the blank page was not due to something I already had on my Linux. I am using a 32 bits and using the Kaltura patched Xampp. Sorry really cant tell more about what I did and anyway now I have an other problem.
;-)
Thu, 09/09/2010 - 05:17
#15
Well, we performed a full OS re-install and now loaded Ubuntu 10.04 32-bit (as opposed to previous 64-bit version). We are following the manual step by step and install only the services that Kaltura recommends. Blank screen again!
If there is anybody from Kaltura around, please let us know what can be done. This problem appears to be more and more widespread. The big question is: what happened in August with the CE edition of Kaltura? So many problems are reported, it seems less and less to be coincidence.
Thanks in advance for any support.
Sat, 09/11/2010 - 00:09
#16
Wallander, were you able to book any progress with the new error you are encountering? I am considering installing CentOS to see if this might work, but have already read others who tried the same in vain so I am a bit cautious. Have done 5 OS reloads in the past week just for this problem.
There are unfortunately few comments from Kaltura team members. It would be great if you guys could tell us a bit about your experience! Is this a known bug? Have you seen this before? Is there something you would recommend? Please let us know!
Thanks!
Sun, 09/12/2010 - 08:03
#17
Sorry I am still not able to make it work. I dont know if its a known bug. I cznt find any information on it. I really dont understand why there is no post from the Kaltura team. I dont even know if someone has been able to make it work. To be honest I start to think about a other solution It has been two weeks that I am working on it and its start to be a bit stupid to lost so much time on it.
Maybe someone else could have a more usefull feedback than mine ?
Please Kaltura team let us know what happening.....
Sun, 09/12/2010 - 13:07
#18
Thanks for replying. Too bad you did not find a solution either. It is very odd indeed that there is so little response. And are there any alternatives? Other programs that offer the same?
Thu, 09/23/2010 - 01:18
#19
I had the same problem, and did some poking around and found that because my /etc/hosts file resolved kaltura.mydomain.com to 127.0.0.1, apache was directing the auth module's request to a different virtual host.
Here's what I did to fix it.
in the file --> /etc/hosts
I changed the following line :
127.0.0.1 kaltura.mydomain.com
to :
205.112.239.44 kaltura.mydomain.com
Sat, 09/25/2010 - 06:24
#20
nn....
I have tried this. But my xampp on CentOS modifys this line in /etc/hosts automatically　after reboot.
So, I added new line for ip address and domain, and rebooted, But this problem is not resolved.
Sat, 09/25/2010 - 07:47
#21
This is another "Me Too" comment - it's concerning that this was reported on 26 August, and a month later the issue still exists for multiple users. I wonder how many others have installed the CE 2.0.2 version, hit this problem, and given up.
It seems a shame for a product with such great potential to have such a show-stopping up front problem with accessing the Management Console after install.
On the positive side, I should note that the various install guides for Ubuntu 10.0.4 are very good.
Sun, 09/26/2010 - 02:02
#22
I have the same error. I get a blank login page during admin console.
I just looked at my error.log when trying to hit the admin console and this is the output if it helps diagnose the known issue.
[Sat Sep 25 21:55:34 2010] [error] [client xxxxxxxxx] File does not exist: /var/www/api_v3
[Sat Sep 25 21:55:34 2010] [error] [client xxxxxxxxxx] File does not exist: /var/www/api_v3
Sun, 09/26/2010 - 04:24
#23
I got it working! This is what I had to do.
step 1:
php /opt/myKalturaApp/uninstaller.php
Uninstall done successfully but needs you to do the following steps manually :
1. rm -rf /opt/myKalturaApp & /opt/myKalturaStorage
reinstalled the kaltura
php install.php
settings left as default
but ran into an error with the my_kaltura.conf file.
/etc/apache2/apache2.conf
I had to change it from
configuration file /opt/myKaltura/App/app/configurations/apache/my_kaltura.conf
to
configuration file /opt/myKalturaApp/app/configurations/apache/my_kaltura.conf
for some reason, there is an extra "/" between myKaltura and App.
restart apache and it started working! I hope this helps.
Hi,
I disabled suPHP and now, I don't have a blank page but this errors :
Fatal error: Uncaught exception 'KalturaClientException' with message 'failed to unserialize server result 404 Not Found body { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; background-color:#367E8E; scrollbar-base-color: #005B70; scrollbar-arrow-color: #F3960B; scrollbar-DarkShadow-Color: #000000; color: #FFFFFF; margin:0; } a { color:#021f25; text-decoration:none} h1 { font-size: 18px; color: #FB9802; padding-bottom: 10px; background-image: url(sys_cpanel/images/bottombody.jpg); background-repeat: repeat-x; padding:5px 0 10px 15px; margin:0; } #body-content p { pad in /home/myKaltura/app/admin_console/lib/Kaltura/KalturaClientBase.php on line 129