Conversion not starting

7 replies [Last post]

Fri, 07/24/2009 - 15:53

Joined: 07/24/2009

Points: 5

HI All,
I have been trying to solve this problem for the last 4 hours no success.

Videos Upload but no conversion takes place. The status in the "Entries In Process" always stays at "Converting (1)". I have tried varies formats .flv to .mov formats.

I am on a debian system. All the prerequisits to rund the software are installed.

Any body had a similar starting problem. BTW picture upload works and also the thumbnail of the video is also generated nothing else.

Help will be very much appreciated.

Thanks

Georg

Sat, 07/25/2009 - 17:44

gsdirk

Joined: 07/24/2009

Points: 5

Just a small update:
it seems that non of the batches are starting.
looking at the following log files
batchDownloadVideoServer.log
batchImportServer.log
newBatchConvertServer.log
batchBulkUpload.log
batchEmailServer.log
batchNotificationServer.log
newBatchConvertClient.log

they all have:
Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /home/u0000023000/public_html/video/kalturaCE/kaltura/alpha/config/kConf.php on line 6

-> I have PHP version PHP Version 5.2.6.

In the batchRunner.log it reads:
/home/u0000023000/public_html/video/kalturaCE/kaltura/alpha/batch/kaltura_env.sh
starting batch batchBulkUpload
starting batch batchDownloadVideoServer
starting batch batchEmailServer
starting batch batchImportServer
starting batch batchNotificationServer
starting batch newBatchConvertClient
starting batch newBatchConvertServer

Any Ideas?

Thanks.

Georg

Sun, 07/26/2009 - 10:30

Gonen.Radai

Joined: 02/22/2009

Points: 97

Hi Greg,

Please make sure that the php-cli running is not php4.

The error you get in the batch logs is usually from php4 which does not support OOP as php5

Gonen@kaltura-gonen /cygdrive/c/web_tests

$ cat 1.php
<?php

class kConf {

        private static $map = null;
}
Gonen@kaltura-gonen /cygdrive/c/web_tests

$ /cygdrive/c/Program\ Files/xampp/php/php4/php.exe 1.php

X-Powered-By: PHP/4.4.9

Content-type: text/html
<br />

<b>Parse error</b>:  syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in <b>c:\web_tests\1.php</b> on line <b>3</b><br />

Sun, 07/26/2009 - 19:19

gsdirk

Joined: 07/24/2009

Points: 5

Hi Gonen,
i actually also have cli for php 5 installed but its not being reached since my server has both PHP4 and 5 running on it. To call the php 5 i need to set the path to the php not as "usr/bin/php" BUT as "usr/bin/php5".

In kaltura_env.sh i have changed:
éxport PHP_PATH = php
TO
éxport PHP_PATH = php5

I think this has done the trick.

Thanks.

Georg

Thu, 09/03/2009 - 17:03

timofey

Joined: 08/06/2009

Points: 45

I've been getting the same "Converting (1)" error and can't fix it for two weeks.

I am using SoftLayer's CloudLayer, CentOS 5.3, Apache 2.2 and PHP 5.26. Changing PHP to PHP5 in kaltura_env.sh did not fix it.

servername-batchBulkUpload.log
Notice: Undefined index: SCRIPT_NAME in /home/user/public_html/kalturaCE/kaltura/alpha/batch/batchBulkUpload.php on line 17

servername-batchDownloadVideoServer.log
Notice: Undefined index: SCRIPT_NAME in /home/user/public_html/kalturaCE/kaltura/alpha/batch/batchDownloadVideoServer.php on line 25

servername-batchNotificationServer.log
Notice: Undefined index: SCRIPT_NAME in /home/user/public_html/kalturaCE/kaltura/alpha/batch/batchNotificationServer.php on line 12

servername-newBatchConvertServer.log
Notice: Undefined index: SCRIPT_NAME in /home/user/public_html/kalturaCE/kaltura/alpha/batch/newBatchConvertServer.php on line 31
another batch of type batch is already running... exiting.

servername-newBatchConvertClient.log loops on
21/08 15:04:25.312 {6741760} CC 3: [0] indicator in directory [/home/user/public_html/kalturaCE/content/new_preconvert]
21/08 15:04:25.312 {6741712} CC 3: [0] indicator in directory [/home/user/public_html/kalturaCE/conversions/postconvert_res]
21/08 15:04:25.312 {6741664} CC 3: Ended conversion. sleeping for a while (5 seconds). Will write to the log in (180) seconds

Any help will be greatly appreciated!