Error getting sources from server

11 replies [Last post]
Joined: 11/30/2012
Points: 11

Hi everyone.
I'm new in kaltura, just trying to buit video server for my customer.
I have downloaded kaltura 5.0 CE and installed it on my VM OS CentOS 6.3 with self hosted html5 library. In my case video server doesnt have internet connection. And now my test page shows me an error:

Error getting sources from server. Please try again.
Couldn't resolve host ''

I`m using domain in my private network whitout internet connection because of some security requirements.

<title>Test video page!!!!</title>
<script src="" type="text/javascript"></script>
<object id="kaltura_player_1354272900"
                height="330" width="400" bgcolor="#000000"
                <param name="allowFullScreen" value="true" />
                <param name="allowNetworking" value="all" />
                <param name="allowScriptAccess" value="always" />
                <param name="bgcolor" value="#000000" />
                <param name="flashVars" value="&" />
                <param name="movie" value="" />
                <a rel="media:thumbnail" href=""></a>
                        <span property="dc:description" content=""></span>
                        <span property="media:title" content="ADELE - SkyFall"></span>
                        <span property="media:width" content="400"></span>
                        <span property="media:height" content="330"></span>
                        <span property="media:type" content="application/x-shockwave-flash"></span>

It seems like html5 library tries to get something from host, i thought that self hosting version doesnt require any data from the internet. Am i wrong, or missing something?

Joined: 11/30/2012
Points: 11

Strange thing, frame gave me this error:

Error getting sources from server. Please try again.
Unknown widget [_101]
<iframe src="" width="480" height="271" frameborder="0" ></iframe>
Joined: 02/22/2009
Points: 76

I would double check that your local install of the html5 library is reading from your CE api, the unknown widget probably means it trying to look up that widget on api.

Within the library there is a file called localsettings.php.kalturaPlatform .. you can use that file to point the html5 config to your base CE config.

Joined: 11/30/2012
Points: 11

Thanks for help, i solve it.
Now it works perfect. Only I just edit DefaultSettings.php file, and change Url's on my local server's domain name.

Joined: 11/30/2012
Points: 11

Well, now i have another problem. When i open test page with brouser, without flash plugin (i.e. Firefox), kaltura html5 player doesnt loading. Server just transfer video mp4 file. And when i press play button brouser trying to download it. Any advice?

Joined: 02/22/2009
Points: 76

you need webm flavours, firefox is just rendering a download link because it has no way to play the h.264 file.

Joined: 11/30/2012
Points: 11

thanks again!!!! you just save my day =)

Joined: 11/30/2012
Points: 11

By the way, looks like CE doesnt have webm flavor by default. Do i need upgrade my version to Enterprise? Or there is another solution?

Joined: 01/05/2009
Points: 1697

Latest version (Falcon/6) has a webm flavor too:
You can always add a flavor too, using the flavorParams api.

Joined: 10/29/2013
Points: 34

Thanks for help, i solve it.
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Joined: 11/22/2013
Points: 5

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Joined: 12/16/2013
Points: 2

Many thanks regarding assist, when i resolve the idea.
Right now the idea operates great. Simply I simply alter Online Supplement record, and also modify Url's on our community server's domain.