Investigate issue (investigate_4aedf5353dd72)

3 replies [Last post]
Joined: 11/01/2009
Points: 2

.mp4 files fail to convert after upload. Seeing an Error -1 in the Status field of the Investigate tab.

Click to view Investigate data.

Joined: 01/05/2009
Points: 1697

Hi,

Can you attach the file you tried to convert?
Since the "In File Size" value is 0, it seems that the original file doesn't exist.. did the upload succeed?

Joined: 11/01/2009
Points: 2

The file was greater than 2MB and wasn't being uploaded successfully. Increased the upload_max_filesize in php.ini and the file uploads and converts now.

Thank you

Joined: 01/05/2009
Points: 1697

Thanks for updating!

We look forward to see what you do with Kaltura :)