Kaltura Not Found Error

14 replies [Last post]

Wed, 12/19/2012 - 14:31

jaiprasad

Joined: 12/19/2012

Points: 15

Hi,

We have installed kalturaCE_v5.0.0 in centos server in a resolved domain.

When we browse the below URLs and we get 404 not found error.

http://domainname.com/start

http://domainname.com/admin_console

Please advise how to fix.

Thanks,
JP

Thu, 12/27/2012 - 02:58

Kalturian

Joined: 01/05/2009

Points: 1697

Any errors show up on your log files?
Use the following find errors in the Kaltura logs -
grep "ERR:\|PHP\|Stack trace" /opt/kaltura/log/*.log

Thu, 12/27/2012 - 18:34

jaiprasad

Joined: 12/19/2012

Points: 15

Hi ,

We are getting below error when we run the command - grep "ERR:\|PHP\|Stack trace" /opt/kaltura/log/*.log

/opt/kaltura/log/kaltura_sphinx_populate.log:PHP Fatal error: Uncaught exception 'PropelException' with message ' [wrapped: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away]' in /opt/kaltura/app/vendor/propel/util/BasePeer.php:467
/opt/kaltura/log/kaltura_sphinx_populate.log:Stack trace:

Thu, 12/27/2012 - 22:37

Kalturian

Joined: 01/05/2009

Points: 1697

Run: ps -aux | grep searchd
If Sphinx is down, run the following: service sphinx_watch.sh start
If Sphinx still doesn't come up, Sphinx's index might be corrupted, try cleaning the Sphinx index:

rm -f /opt/kaltura/log/sphinx/data/*

service sphinx_watch.sh start

Also check if you have enough space in your drive. df -kh

Fri, 12/28/2012 - 13:33

jaiprasad

Joined: 12/19/2012

Points: 15

Hi,

Please find the results when we run the commands

# ps -aux | grep searchd
Warning: bad syntax, perhaps a bogus '-'? See /usr/share/doc/procps-3.2.8/FAQ
root 4471 0.0 0.0 103236 872 pts/0 S+ 14:25 0:00 grep searchd
root 9113 0.0 0.0 23500 1060 ? S Dec17 0:00 /opt/kaltura/bin/sphinx/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf
root 9114 0.0 0.0 159572 5208 ? Sl Dec17 5:41 /opt/kaltura/bin/sphinx/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf

# service sphinx_watch.sh start
Starting Sphinx Watch Daemon: [ OK ]
Starting Sphinx populateFromLog watch: 13916 [FAILED]

The disk space levels are normal only. There is no issue in disk space.

Please help us to resolve this .

Thanks,
Jaiprasad.

Thu, 01/03/2013 - 16:49

jaiprasad

Joined: 12/19/2012

Points: 15

Please help us on this issue.

Need help from kaltura team

Fri, 01/04/2013 - 18:26

Kalturian

Joined: 01/05/2009

Points: 1697

It seems that your MySQL is either not running or is not accessible by Sphinx.
Check the file: /opt/kaltura/app/configurations/db.ini
Make sure that the DB credentials and hostname are correct.

Try running the following, just in case you will get more info (it's slightly more accurate than the one before):
grep "ERR:\|PHP\|trace\|CRIT" /opt/kaltura/log/*.log

Also try changing in max_allowed_packet = 16M in my.cnf and restarting mysql.

A 404 error would indicate improper Apache setup, as in the configuration is not being loaded. - Try verifying your apache settings according to the prerequisites.

Confirm that SELinux is set to Disabled or Permissive by typing the command getenforce

Thu, 01/17/2013 - 20:24

jaiprasad

Joined: 12/19/2012

Points: 15

1 . The db.ini file is not present in the below path of the server

/opt/kaltura/app/configurations/db.ini

2 . Got below error when we run the command grep "ERR:\|PHP\|trace\|CRIT" /opt/kaltura/log/*.log

3 . SELinux is set to Disabled only.

We are using parallel plesk panel for web hosting control panel. In that they need to set lower_case_table_names = 0 as zero in my.cnf, but for kaltura it need to set as 1.If we set as 1 all the the sites are not working.So we set as lower_case_table_names = 0 only.

Please advise us.

Mon, 01/21/2013 - 02:45

Kalturian

Joined: 01/05/2009

Points: 1697

@jaiprasad - currently you can't run Kaltura with such a deployment.
You should dedicate a server with all prerequisites configured, including the my.cnf file settings as advise in the install guide.