New "publish Administrator" users doesn't recieve any login credentials

12 replies [Last post]
Joined: 04/11/2012
Points: 13

I need to create a "publish administrator" user but when I do nothing happens. I have no way of logging in with this user. Am I supposed to receive an email with the password? "forgot password" link doesn't do anything when I enter the email adress connected to the new Publish Admin account.
PS The new user shows up in admin-console, but I can't set/reset the password there?

Please help!

T

Joined: 07/19/2009
Points: 333

In the drop down on the right (in Admin console) you have the option to "manage" , which will bring you into the account.

Joined: 10/23/2012
Points: 24

So the only way to login is through the drop down?

Joined: 07/19/2009
Points: 333

after login you can change the password via the settings tab, and login with the usual kmc login page

Joined: 04/11/2012
Points: 13

Thanks for your reply Ofrec!

I'm in admin console, under the "users" tab > "User Management", I see the "publish administrators" that's been created (non of them has been given any login info).
There is no "manage" roll down on the right. I have a roll down under "Action". It contains:
-Block
-Remove user
-Change role
-Assign partners

No way to change or reset the password. I'm probably at the wrong place, or even version of Kaltura.

Please help!

Thanks

Joined: 10/23/2012
Points: 24

terje

- go to Publishers tab, which is open at startup.
- In Actions drop down for the target user, select KMC users.
- Again, in Actions drop down select Reset password.

Joined: 04/11/2012
Points: 13

I'm I on a different planet, or what....there is no select "KMC users" under "action" here. Are we on the same page?

Image

Joined: 10/23/2012
Points: 24

Yes that is almost identical to my screen. Under Actions I have Select Action, Manage, KMC Users, Configure, Block, Remove

Joined: 04/11/2012
Points: 13

Thanks John for not giving up on me:)
None of those "select action" under "Actions" and "Profiles" contain any options. As you can see on this Image the only option is "select action" which is no option.
-How do I get those options you mentioned (Manage, KMC Users, Configure, Block, Remove)?
-Why is my admin name not preset on this list?

Thanks again, John!

Joined: 07/19/2009
Points: 333

I think I saw once such an issue when you're logged in not as the original admin of the system.
Anyway, Since Roni installed it you can ask him :)

Joined: 04/11/2012
Points: 13

"Roni" is a system generated user...I can't ask him. I'm still stuck and my user should be the root admin to the installation. This is so frustrating :(

Joined: 10/23/2012
Points: 24

hey terje, is your problem resolved? if not, what do u see under "Users" tab?

Joined: 01/05/2009
Points: 1697

"Roni is a system generated user...I" - are you installing the VMWare image?

I suggest you install the new version: https://github.com/kaltura/ce-packager
http://kaltura.github.com/ce-packager/docs/screencasts.html