Player appers, but without video

10 replies [Last post]
Joined: 08/20/2009
Points: 8

I have installed Drupal Kaltura Module to my site.
First, he has worked perfectly. but then something happened and the video has stopped running.
Player appears, but video - not.

Joined: 03/29/2009
Points: 764

Hi,

Are you able to watch the content via the KMC?

Joined: 08/20/2009
Points: 8

Yes, I see this video via the KMC

Please, take a look: http://video.prosto.lutsk.ua/

Video "Drupal Song Video" works fine. I added it earlier.

But if I add new video - its not working.

For example - "New video - Sport", which I have add recently, do not worked

Joined: 03/29/2009
Points: 764

Hi,

It seems you created a sort of a playlist - how exactly did you create it?

Joined: 08/20/2009
Points: 8

Thanks for response, but it doesnt matter how I do the playlist, because nodes are not played right:

http://video.prosto.lutsk.ua/video/new-video-sport
http://video.prosto.lutsk.ua/yentl

But this one plays fine:
http://video.prosto.lutsk.ua/video/drupal-song-video
(I added this Drupal song video earlier than this 2 non-working video)

Joined: 03/29/2009
Points: 764

Hi,

At the moment, none of the videos play. Do you have any security settings in your site that may cause outgoing connections (such as a connection to the Kaltura's servers) to fail?

Joined: 08/20/2009
Points: 8

Thanks, I cheked it , but in one case it works fine.
Please, take a look:
http://video.prosto.lutsk.ua/
When we click on 3 video -"Clone of Drupal Song video" - it works fine

Joined: 03/29/2009
Points: 764

Yes, I see it now - is there any difference between this file's format and the other files'? Can you try upload photos / sounds and see how this works?

Joined: 08/20/2009
Points: 8

Thanks for response!
I addednew video "Parkur Video", and it doesnt work also
http://video.prosto.lutsk.ua/

But "Clone of Drupal song" video works fine, as you see

Joined: 08/20/2009
Points: 8

I added picture, it doesnt work also...

Joined: 12/08/2010
Points: 4

Hi, I´m having the same problem, a week ago, videos were playing fine. We have not made any changes to transcoding settings ever since. Video player loads, but video does not. Checking Safarí´s activity window, I can se that the video file is found, but the player does not load it. It gets stuck with the "loading..." message.

I even tried adding a new flavor to see if HTML5 version of videos would load, but it happens the same thing. the video player loads but it gets stuck at "loading..."

Our site configuration has not changed either.

Drupal is installed on a server :

Apache/2.2.11 (Unix) DAV/2 mod_ssl/2.2.11 OpenSSL/0.9.8k PHP/5.2.9 mod_apreq2-20051231/2.6.0 mod_perl/2.0.4 Perl/v5.10.0

KalturaCE is installed on another server with the same configuration.

Drupal version 6.19

Kaltura module 6.x-1.5

jQuery UI 6.x-1.4

jQuery Update 6.x-1.1

I hope that helps.

Thank you.