SERVICE_FORBIDDEN - The access to service [startsessionAction] is forbidden

5 replies [Last post]

Tue, 08/02/2011 - 12:19

Joined: 08/02/2011

Points: 11

I am new to Kaltura and trying to get the krecord demo to run. I put in all of my information from the Integration Settings tab, but I am unable to save media. The record process all looks fine, but nothing happens when I hit "Save".

When I mark the debug info box I see a SERVICE_FORBIDDEN error code with a description of "The access to service [startsessionAction] is forbidden".

I've tried creating an additional user and using that UID. I've tried both the admin and user secrets. Any help please??

Tue, 08/02/2011 - 18:37

scottr

Joined: 07/27/2011

Points: 7

We are also having a problem with the save button.
the record option works, but saving does not receive the proper values from Kaltura

Tue, 08/30/2011 - 16:20

lizardcircus

Joined: 08/30/2010

Points: 98

woohoo I fixed it, in the flash vars you have to add

 "&rtmphost=<?php echo 'rtmp://'.($host); ?>" +

if you got red5 installed on the kaltura server

@#$%^&*!

and if you're not using oflaDemo
you need to add a fmsapp parameter with the directory of your application it's oflaDemo by default

oh and in the php variables you have to add $subpid = "yoursubpartnerID";
they used $spid , but in setting up the flash vars they use $subpid

hope this helps someone

Tue, 12/27/2011 - 12:21

cobrite2000

Joined: 12/27/2011

Points: 3

Ever get this to work? I am using the Kaltura SaaS and having the same problem with the krecord widget. I changed $subpid to $spid, but I get SERVICE_FORBIDDEN "The access to service [startsessionAction] is forbidden" every time. I borrowed somebody else's partner ID and secret and, lo and behold, it worked fine. However, when I plug in my own id and secret...SERVICE_FORBIDDEN again. Could I need to change a something in the Kaltura Management Console?

Tue, 12/27/2011 - 22:33

Kalturian

Joined: 01/05/2009

Points: 1697

cobrite2000 - Are you using the right secret?

Wed, 12/28/2011 - 21:11

cobrite2000

Joined: 12/27/2011

Points: 3

I've tried both the user and administrator secret; neither work. My partner ID and user secret work just fine with the Contribution Wizard, but no such luck with krecord.