Upload fails

Joined: 05/11/2009

Points: 24

Hi,

I have the server installed now but I am unable to upload. I have attached a screen shot of the entries in process.

I tried uploading a flv file, avi file and a wmv file. All failed.

Has anyone encountered this error?

Thanks

Mon, 05/25/2009 - 11:55

Christophe

Joined: 05/25/2009

Points: 2

Hello,
I tried to download a wmv file and it works fine (3.82 Mb).

Christophe

Mon, 05/25/2009 - 14:44

Joined: 05/18/2009

Points: 45

check you have php-xml installed.

I had an error like that at first, installed php-xml and all good.

Wed, 05/27/2009 - 01:14

Joined: 05/11/2009

Points: 24

I have php-xml installed on the server but i still am not able to upload.

Wed, 05/27/2009 - 23:44

Joined: 05/18/2009

Points: 45

Check your http/error_log.

post the errors you see.

Fri, 05/29/2009 - 05:54

Joined: 05/29/2009

Points: 6

I also can not get an video to upload, but all of the rest of the system seems to be working in the Community Edition.

I am running on a Fedora 8 system under Vmware with 2 virtual cpu's and 1024 of ram, using Firefox 3.0.10.

Anyone have ideas?

Fri, 05/29/2009 - 20:23

Kalturian

Joined: 01/05/2009

Points: 1697

Please use the investigate feature on the entries in the errors list.
The investigate panel will help you find out more specific details about a conversion or import fails..

You can also upload your log here and we'll try to help you out.

Sun, 05/31/2009 - 10:01

Joined: 05/11/2009

Points: 24

Hi Kalturian,

I attached a screen capture in the initial submission.... did you see that? Secondly which log file shd I upload here?

Thanks

Tue, 06/02/2009 - 03:15

Joined: 05/29/2009

Points: 6

These entries in the error_log seem to relate to KalturaCE. Additiionally, not knowing what entries you mean does not help me to use the investigate tool.

You can see the effect at my site when accessing the UGC siter page here. http://fringecorpwiki.thruhere.net:8080/kalturaCE/api_v3/sample/add_medi..., which does the same from the management console.

If you are online sometime, I'd appreciate a chat at sandy3269@yahoo.com, as I get technically up to speed on this seemingly great product.

[Mon Jun 01 04:23:29 2009] [error] [client 159.121.4.169] PHP Notice: Constant SF_ROOT_DIR already defined in /var/www/html/kalturaCE/kaltura/api_v3/bootstrap.php on line 3
[Mon Jun 01 07:42:47 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Mon Jun 01 07:42:48 2009] [notice] Digest: generating secret for digest authentication ...
[Mon Jun 01 07:42:48 2009] [notice] Digest: done
[Mon Jun 01 07:42:50 2009] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads.

[Mon Jun 01 07:42:50 2009] [notice] mod_python: using mutex_directory /tmp
[Mon Jun 01 07:42:51 2009] [notice] Apache/2.2.9 (Unix) DAV/2 PHP/5.2.6 mod_python/3.3.1 Python/2.5.1 mod_ssl/2.2.9 OpenSSL/0.9.8b mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations
[Mon Jun 01 14:18:47 2009] [error] [client 71.236.248.158] File does not exist: /var/www/html/favicon.ico
[Mon Jun 01 14:21:26 2009] [error] [client 71.236.248.158] PHP Notice: Undefined variable: from_result in /var/www/html/kalturaCE/kaltura/api_v3/web/system/entries.php on line 219, referer: http://fringecorpwiki.thruhere.net:8080/kalturaCE/api_v3/system/investig...
[Mon Jun 01 14:21:26 2009] [error] [client 71.236.248.158] PHP Notice: Undefined variable: to_result in /var/www/html/kalturaCE/kaltura/api_v3/web/system/entries.php on line 219, referer: http://fringecorpwiki.thruhere.net:8080/kalturaCE/api_v3/system/investig...
[Mon Jun 01 14:41:08 2009] [error] [client 71.236.248.158] PHP Notice: Undefined variable: from_result in /var/www/html/kalturaCE/kaltura/api_v3/web/system/entries.php on line 219, referer: http://fringecorpwiki.thruhere.net:8080/kalturaCE/api_v3/system/batchwat...
[Mon Jun 01 14:41:08 2009] [error] [client 71.236.248.158] PHP Notice: Undefined variable: to_result in /var/www/html/kalturaCE/kaltura/api_v3/web/system/entries.php on line 219, referer: http://fringecorpwiki.thruhere.net:8080/kalturaCE/api_v3/system/batchwat...

Thu, 06/04/2009 - 14:49

Ariel

Joined: 04/05/2009

Points: 42

In the URL you have posted it looks like you are running on port 8080.
Unfortunately the system is currently limited to running on port 80 only.

if you track the page you have posted ( http://fringecorpwiki.thruhere.net:8080/kalturaCE/api_v3/sample/add_medi... ) via firebug you can see the flash component is looking for some swf files without the port, and can not find them.

http://fringecorp.thruhere.net/kalturaCE/content/uiconf/kaltura/sampleki... - not found
http://fringecorp.thruhere.net:8080/kalturaCE/content/uiconf/kaltura/sam... - found.

for now try installing on port 80, we will hopefully have a fix for alternative ports soon.
Ariel.

Fri, 06/05/2009 - 01:27

#10

Joined: 05/29/2009

Points: 6

Hi,

Thanks for the reply, but I am running it on port 80. I use my firewall to route anything coming into my site, but on port 8080, to port 80 on the server within my intranet. This way I have access from various locations outside.

Everything seems to work, so I'm hoping the newly released 1.01 version fixes this issue.

Thx.

Sun, 05/31/2009 - 10:47

#11

Kalturian

Joined: 01/05/2009

Points: 1697

Abbey, the screenshot is of the "Entries In progress" screen - use the Investigate to get more information about a specific entry.

Sun, 05/31/2009 - 11:20

#12

Joined: 05/11/2009

Points: 24

Thanks.... this is the screenshot

Sun, 05/31/2009 - 11:23

#13

Joined: 05/11/2009

Points: 24

I think the shot is not big enough.. try the attached one

Attachment	Size
KalturaVideoPlatform-investigate.png	182.58 KB

Sun, 05/31/2009 - 15:41

#14

Joined: 05/18/2009

Points: 45

Looks like it failed to get the youtube file to me. Can you connect to youtube from your server?

But i am still new to this application.

can you upload a video directly and have it convert?

Sun, 05/31/2009 - 16:26

#15

Joined: 05/18/2009

Points: 45

Check you have curl installed properly.

Sun, 05/31/2009 - 17:46

#16

Joined: 05/11/2009

Points: 24

yes i have curl installed properly and the first error i tried to upload a flv file. the second error is the you tube error

Tue, 06/02/2009 - 04:57

#17

Kalturian

Joined: 01/05/2009

Points: 1697

Hi,

It failed to import the flv from youtube.
Can you please attach the investigate of the file upload as well ? (in file upload the process is different).

In the read-me, under the "Reading logs and Investigating" section, you can find the path to the batch logs.

Could you sent me (to zohar.babin[at]gmail[dot]com or you can also clean it from personal data and upload here) the following logs:
kaltura_batch.log
{machine_name}-batchImportServer.log
{machine_name}-batchWatch.log

Wed, 06/03/2009 - 00:02

#18

redbeard

Joined: 05/14/2009

Points: 35

Have you tried checking the directory permissions?

Thu, 06/04/2009 - 02:25

#19

Joined: 05/29/2009

Points: 6

I've just finished bringing online the Unbuntu VmWare appliance that was recently released, and I am happy (NOT!) to report that it fails to upload in the exact same manner that the version I installed manually under Fedora 8 does.

Any help?

Thu, 06/04/2009 - 12:01

#20

Gonen.Radai

Joined: 02/22/2009

Points: 97

Guys,

For those of you who use the alpha 1.0 version - please upgrade to alpha 1.01 - an issue that reminds your behavior found and fixed in the 1.01 release.
Others that did use 1.01 - please re-download and re-install (we had a problem in the bundling system and we had to repack the kalturaCE).

Please report back

sorry for the hassle,
Gonen

Sat, 06/06/2009 - 00:30

#21