Video conversion doesn't finish

5 replies [Last post]

Tue, 11/13/2012 - 22:34

Joined: 10/23/2012

Points: 24

Hello

I've uploaded a FLV video in KMC in my local CE; but the video's status remains "converting " and never finishes. What could be wrong here? The video uploads correctly in the demo site.

Thanks in advance.

Edit:
In apiv3 log there's a bunch of

Error while trying to connect to memcache. Make sure it is properly running

Could be the problem, I'm not certain.

Wed, 11/14/2012 - 07:03

oferc

Joined: 07/19/2009

Points: 333

I think memcache is recommended but not mandatory.
If those are the only errors you see in the log try to solve them first.
You can't find in this forum quite a few threads discussing issues related to memcache installation

Wed, 11/14/2012 - 15:58

john316rocks

Joined: 10/23/2012

Points: 24

Thanks for the reply;

there are many log files in /opt/kaltura/log, which one could contain the relevant information?

Fri, 11/16/2012 - 16:27

john316rocks

Joined: 10/23/2012

Points: 24

Can anyone help me convert the video? Thanks in advance.

Wed, 11/21/2012 - 07:01

oferc

Joined: 07/19/2009

Points: 333

Besides the kaltura_api_v3.log you might want to look inside the batch directory (under the log directory)
You have there several files named convert*/convertcloser* / postconvert*

also in the admin console under "Batch Process Control" you can trace any given entry.

Thu, 11/22/2012 - 21:56

john316rocks

Joined: 10/23/2012

Points: 24

Thanks Ofer, the situation has resolved.

Taking your advice, I looked in one of the conversion logs and saw

~~ The requested URL /api_v3/index.php was not found on this server ~~

This is because I have changed the domain url since installation. I've updated the new domain url in all config files and now I can finally watch that squirrel eat his lemon.

Thanks Ofer for the pointer, I couldn't have fixed it without your help.