Video not Displaying on Droid of Firefox

8 replies [Last post]
Joined: 03/23/2011
Points: 29

I am trying to embed a Kaltura Media Player into just a basic HTML page for testing purposes and I have incorporated the HTML5 script within my tag. I have adjusted my KMC settings to encode for iphone and ipad and uploaded my video into the KMC under those settings. However, I still cannot get my video to show up on my Droid phone or Firefox. Adjusting the transcoding settings in the KMC when I upload should make the video ready for any browser and incorporating that code should be all I need to do to get the player to fall forward from flash. Any idea what I am doing wrong? Thanks in advance.

Joined: 02/22/2009
Points: 76

do any of the examples work for you like:
http://www.kaltura.org/apis/stagingHtml5lib/modules/KalturaSupport/tests...

do you have a link to your test page?

Joined: 03/23/2011
Points: 29

Thanks for your reply. That link works on my phone and I found where I need to add this into my code (with my domain info of course):

mw.setConfig( 'Kaltura.ServiceUrl' , 'domain.com');
mw.setConfig( 'Kaltura.CdnUrl' , 'domain.com');
mw.setConfig('EmbedPlayer.kalturaAttribution', false );
mw.setConfig( 'EmbedPlayer.NativeControlsMobileSafari', false );

So now I can get an image of the first frame and a play button but when I click play it says "this video cannot be played". Could it be that it is a .wmv file? I thought KMC would conver it, but maybe we need to on our end so it can?

Thanks again for your help.

Joined: 02/22/2009
Points: 76

The KMC "should cover it" .. when did you create your account and if your using the CE version be sure to make sure the encode settings for iPhone are the correct size. They should be no larger than 480 wide. .. ie 480x320 or something around that size.

Joined: 03/23/2011
Points: 29

Thanks for the info. I am using CE and I just recently became a member. I went into the transcode settings and I can see that the iphone/Android dimensions are set to 640 x (auto). The same is true for Blackberry. I don't see where I have the ability to change it though. Do you know where I can change that setting? Here is that test link: http://www.rentsquarescrub.com/video_test.html

Thank you again for your help.

Joined: 11/05/2009
Points: 339

did you go into the entry(ies) metadata box in the KMC to "touch" each of the mobile flavors to make sure they transcoded properly?

Joined: 03/23/2011
Points: 29

Thank you for your response. The flavors are all there and show an "okay" status. Is there anything else I need to do to "touch" these entries? Also, when I validate my HTML code, I receive multiple errors about the content within my tags inside the . Here is an example of the error I am receiving: "The tag: "span" doesn't have an attribute: "content" in currently active versions.[XHTML 1.0 transitional]. " . The video works fine when Flash is installed, just not on phones that don't have it. For testing, I left Flash off of my Droid phone to sort of guage if an iPhone user would be able to see it, if that information helps in any way. Also, could if have anything to do with it being an HD 1080p video?

Thanks again for your help.

Joined: 02/22/2009
Points: 76

It looks like its working with google chrome and "forceMobileHTML5" which generally correlates with compatibility with late iPhones and ipad
http://www.rentsquarescrub.com/video_test.html?forceMobileHTML5

And the 'cant play video file' issue sounds like clearly an encoding too large of a video for the device. This was an error in the previous version of the platform that set the iPhone profile to high of a resolution.

I am not sure how to change this "through the software" .. but you can edit the mysql db table "flavor_params" and modify the iPhone flavor lower its resolution ( to 480xauto instead of 640xauto ) and then re-encode your videos and it "should work"

good luck,
michael

Joined: 03/23/2011
Points: 29

Thank you again for your help. When I follow the "http://www.rentsquarescrub.com/video_test.html?forceMobileHTML5" it acts just like it did on the phone. So you may be right about the encoding issue. I did not perform the install of Kaltura CE on my server so I am not sure where to go to edit the mysql db table but the person that did install it is looking into it. Do you happen to know if I can perform this task from the Admin Console? If so they wouldn't have to find the db, etc. and I might be able to make this change. I found a link earlier when I was trying to figure all of this out that mentioned this and thought it might be a way to make this adjustment. Here is the link if it helps:

http://www.kaltura.org/get-multiple-sources-html5-video-tag-kaltura-entr...

It's about halfway down the page.

Thanks again for your help.