video transcoding doesn't work

7 replies [Last post]
Joined: 08/10/2010
Points: 188

Ubuntu 10.04 (64bit)
php 5.2.10

Kaltura was installed without any errors. I uploaded some test videos but all the time "converting" is shown.

KGenericBatchMgr.class.php is running i tested it.

i can't find any log files that show me some errors i can do something with it.

btw mail service doesn't work too.

hope that someone can help?!

Joined: 01/05/2009
Points: 1697

Did you check the logs folder?

Please run the following:
sudo apt-get install htop
htop

When you run htop, do you see ffmpeg/mencoder or anything similar running?

Joined: 08/10/2010
Points: 188

Where can i find the logs exactly?

i tried htop but couldn't see ffmpeg or mencoder etc running.

Joined: 08/07/2010
Points: 3

I would go through the following checklist:

1. Check if conversion profile job created for the converting entry:
SELECT * FROM batch_job WHERE job_type = 10 AND entry_id = 'myEntryId';

2. Check if the flavor conversion jobs created:
SELECT * FROM batch_job WHERE job_type = 0 AND entry_id = 'myEntryId';

3. Check the job_sub_type of the previous step results, the subtype indicates the conversion engine you are using.
const CONVERSION_ENGINE_ON2 = 1;
const CONVERSION_ENGINE_FFMPEG = 2;
const CONVERSION_ENGINE_MENCODER = 3;
See alpha/apps/kaltura/lib/batch2/model/kConvertJobData.php for more.

4. Check the batch_config.ini file that the conversion worker (KAsyncConvert) is enabled:
enable = 1

That the engine you use is used:
params.useOn2 = true
params.useFFMpeg = true
params.MEncoder = true

That the executable is in $PATH or configured to full path:
params.ffmpegCmd = ffmpeg
params.mencderCmd = /path/to/my/bin/mencoder

5. Check the batch logs in @LOG_DIR@/batch/convert-*-2010-10-20.log for additional errors or exceptions.

Tan-Tan

Joined: 08/10/2010
Points: 188

@Tan-Tan: where can i check all this things?

Joined: 10/29/2010
Points: 23

i using kaltura ce on ubuntu server 10.04 (64 bit)
after finish install i can't sent email to user after add user on server
and setting postfix on server
see htop command process then CPU using 2 core form 16 core when upload and converting files video
can you help me please

Joined: 08/31/2010
Points: 46

Check your mail log (/var/log/mail.log). We have had the same issue with both Kaltura 2 and 3. In Kaltura 3 the problem is that mail are sent from (supposedly) @kaltura.com, but this domain has a SPF record that will make any spam filter block your e-mail, because you are not an official kaltura server. You can fix this (in Kaltura v3) by editing:

/opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 33. Change the @kaltura.com address for your own domain and mail should go out properly. If this is not the case, post your mail log.

Joined: 10/29/2010
Points: 23

after i setting email with comment
i saw the result in /var/log/mail.log then
"Oct 31 19:04:44 southvdo postfix/postdrop[24721]: warning: unable to look up public/pickup: No such file or directory"
email is setting "example@psu.ac.th"